As social security cards gain more functions and cardholders increase, most users prefer consulting before processing. Additionally, those less familiar with smart devices, like individuals with disabilities, the elderly, and low-income households, prefer offline processing, leading to a rise in offline service volume.
Civil servants are in short supply, leading to long wait times for citizens as they navigate detailed consultations and processing.
High training costs arise as service personnel must master various business types and new social security card features, with zero error tolerance placing a heavy burden on staff.
The 8/5 service time cannot meet the demand for citizen consultations. Service personnel attitudes are difficult to standardize, which can easily lead to complaints.
Deploy a customer service robot (civil servant robot) at servic
